Website T&C's

Disclaimer:Dance Shop & Co provides the www.danceshopco.com web site as a service to the public and Web site owners. Dance Shop & Co is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date. Although the Dance Shop & Co Web site may include links providing direct access to other Internet resources, including Web sites, Dance Shop & Co is not responsible for the accuracy or content of information contained in these sites. Links from Dance Shop & Co to third-party sites do not constitute an endorsement by Dance Shop & Co of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by Dance Shop & Co, and Dance Shop & Co has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.

Returns, Repair or Replacement

We usually only receive compliments about the prints we do, but in the unlikely event you're unhappy with your product please follow these instructions to return/receive a new product: Email us at info@danceshopco.com

  • The date of your purchase

  • Your order number

  • What you would like to return

  • Why you want to return it

  • A photo highlighting the fault/damage

Once we have received this email we will organise a replacement  or organise a courier to collect the faulty items to fix or replace them. 

What Can Be Returned

 

Only Items that are faulty/damaged or have a faulty print may only be returned.

Before placing an order, you acknowledge and agree to the below terms and conditions. A custom made item is a design sent by a customer where that design is not listed on this site as a garment designed or provided by this site.

Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed. No returns are accepted after 14 days of receipt of purchase. We do not accept items that have noticeable wear or makeup stains. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays or if the customer chooses the wrong garment size. #Note: sizing measurements online are within +-1.5cm, anything outside of this is faulty. Print dimension / print placement measurements are within +-1cm and anything outside of this is faulty.  Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval.

Clients must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when Dance Shop Co has dispatched to the correct address by the due date.

Custom designed items

 

  1. If an item is faulty, a replacement product of the same style and size can be offered to the customer.

  2. This site does not permit and refunds but can offer a gift voucher to be used on this site or any other sister site this site is affiliated with. For further information, please contact the site.

  3. No refunds or exchanges will be provided on any custom made product if,
    a, Change of mind.
    b, Incorrectly selected sizes,
    c, Incorrectly selected colour or garment design.

Printing Guarantee
We strive to provided the best possible print as we use only high quality products from Germany, France and Australia. If a print is not lasting or there is an issue, please make sure that the following instructions have been followed.

Print care

Like all precious things, conscious use and appropriate care play a valuable role in the longevity of the item, and custom-printed fabric is no different. Treat your new threads with love, and they'll love you right back, for a long time (not just a good one)!

Do...

  • Cold machine-wash on delicate setting

  • Wash inside-out with similar colours

  • Hang to air-dry out of direct sunlight

Don't...

  • Don't iron over the print (only on the reverse if you must)

  • Don't tumble-dry

  • Don't dry-clean

  • Don't use harsh chemicals like bleach or softeners

All fabric ages over time, that's a given. Exposure to the sun, heat, chemicals and physical activity all age the garment and the print. But with the right care, you can ensure an item serves you very well over the course of its lifetime. Cold-wash inside-out, and then hang garments straight onto a coat-hanger, dries ready-to-wear—no need to iron! 

Delivery Timeframes

We guarantee our processing and printing timeframes on our orders, but note that in the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority, Couriers Please and Fastway) we cannot take responsibility. 

BYO and Supplied Garments

BYO supplied garments & apparel are supplied at the customer’s risk.

Whilst print errors are rare, please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you instead choose items from product range, as replacements will be sourced for these items in the unlikely event of an error.

Washing Instructions

  • Cold water

  • Gentle cycle

  • Wash inside out

  • Do not tumble dry

  • Dry in shade

Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK

 

 

The Dance Shop Co takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.

  • Mistakes that the client has approved after being sent a proof*

  • If the artwork you as a client upload is low quality and results in a poor print

  • 5% difference in design printing colours & size

  • 5% difference in the actual garment colours

  • Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.

  • Garment shrinkage in wash

  • Courier delivery timeframes

All orders placed over the phone, email or in person are subject to the same return procedure and also the Proof Approval Disclaimer. Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check thoroughly before approving.

We have taken the utmost care creating your artwork, however, are not liable for client error. Due to the production process, colours, position, size & scale are indicative only. Artwork & concepts remain the property of Dance Shop & co. They must not be adapted or communicated to third parties or in any way used without our expressed permission.

© 2020  Dance Shop & Co | All Rights Reserved | ABN: 21 472 617 747